The Compliance and Dispute Resolution Committee (CDRC) plays a crucial role in upholding the integrity and reputation of AECO and its members.

Additionally, the CDRC safeguards AECO’s and its members’ interests by establishing a structured, transparent, and equitable system for investigating and managing instances of non-compliance and disputes.

The committee also upholds AECO members’ reputation by demonstrating the effectiveness of our investigation and dispute resolution mechanism to external stakeholders, showcasing our commitment to accountability and ethical conduct.

Members

  • Tomas Holik, Aurora Expeditions (chair)
  • Alastair Newton, HX Hurtigruten Expeditions
  • Tore Hoem, Hurtigruten Svalbard
  • Nadine Ponte, Quark Expeditions
  • Kara Weller, Seabourn

About the Committee

Mandate
  1. Understand AECO’s compliance and dispute resolution procedures and guidelines to ensure consistent application of organizational protocols.
  2. Be responsible for comprehending AECO’s Bylaws and guidelines to facilitate informed decision-making and adherence to organizational regulations.
  3. Demonstrate a readiness to impartially investigate reported incidents following notification from the Secretariat, assessing whether AECO Bylaws or policies have been violated.
  4. Serve as both an investigative entity and an advisory body to the Executive Committee (EC), offering informed recommendations and guidance based on investigative outcomes to support informed decision-making.
  5. Oversee the compliance and dispute resolution process to ensure it proceeds in a timely manner, maintaining objectivity and fairness throughout all stages of investigation and resolution.
  6. Provide ongoing advice to the EC and Secretariat on enhancements to the Compliance Dispute Resolution Process, ensuring its relevance and effectiveness by identifying opportunities for improvement and adaptation to evolving needs.
  7. Assist the Secretariat in managing member disputes or compliance reviews, by requesting relevant information and make recommendations to support the resolution process as needed.
  8. Safeguard the standards and principles of AECO by fostering a culture of continuous learning and improvement among members by recommending lessons learned, best practices, and sharing insights from near-misses and incidents.
Structure
  1. The CDRC will comprise no less than four (4) and no more than six (6) members.
  2. Members of the CDRC:

    a. Are expected to serve for a minimum of two (2) years. For continuity, it is preferable that half of the members have staggered term start and end dates.

    b. Must not concurrently hold positions on the EC or the Membership Committee.

    c. The composition of the CDRC should ideally represent diverse operator categories within AECO, ensuring equitable representation from each member category.
  3. A minimum voting quorum of four (4) members is required for the CDRC to conduct official business.

    a. Decisions by the CDRC require 75% of the quorum.
  4. Due to the sensitive nature of CDRC work:

    a. All CDRC members must sign a confidentiality agreement.

    b. No member of the committee may participate in a review if:
    i. The member is directly involved in the case.
    ii. The member has a partnership, such as through contractual or financial agreements, with an involved party.
    iii. The member’s participation would create or appear to create a conflict of interest.
  5. The CDRC may consult advisors outside of the committee for the resolution of specific cases:

    a. Advisors may or may not be affiliated with any member company.

    b. Advisors are required to sign a confidentiality agreement, offer their services on a voluntary basis unless approved by the EC (such as legal counsel), and will not possess voting rights within the committee.

    c. Advisors must have no vested interest in the case or affiliation with the parties involved.
Templates and Resources

Focus Area

The Compliance and Dispute Reslution committee will:

  • Develop Rules of Procedure for the CDRC by May 1, 2025.
  • Assess incidents reports and compliance issues

Secretariat Lead

Anders La Cour Vahl, Deputy Director

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Last update: 14. April 2025